Built up customer success at a global dollar bank, automating support instead of adding headcount. Median resolution time fell 82% in three months.

Shaped a new cross-functional role from scratch, helping lay the foundations for Langdock's growth across CS, sales, and product.

Created training content and ran UX testing for the Installation Manager, now part of 1KOMMA5°'s virtual assembly line powering every solar installation.

Helped ship ARCS to rail networks in Istanbul, Copenhagen, and Salvador, owning requirements, testing, and onboarding.

Built a no-code quality management app for decentralised cleaning teams and helped pilot automated multilingual hiring.